You will help your clients to put systemisation in place.  You and they will believe that it is working. Managers will have clear targets Regular performance reviews take place Your client listens, questions and coaches  instead of telling managers what to do And yet…one day your client will tell you they are unhappy because their managers are not doing the things that they agreed to do.  “They nod and say yes – but then don’t do what we agreed.” Their immediate reaction is often that it is something to do with incentivisation.  You can explain how motivation works and the benefits and drawbacks of incentivisation schemes.  However, this is not usually the cause of nodding and saying yes. Perhaps your client thinks they need to be more of a disciplinarian.  Whilst it is true that leaders need to be prepared to take firm action on sustained poor performance it is unlikely this will help if all the managers are backsliding. Ask them why they think someone might agree to do something in