Do your clients have capable project managers in their business? I don’t necessarily mean people with the title “Project Manager” but people who know how to run a project. Project Management is one of those things like marketing, or skiing, or hanging wallpaper, that look pretty simple to people who have never tried to do it. Only when they end up with a broken leg or covered in wallpaper paste (and marketing can result in both of these things) does it start to dawn on them that there might be a bit more to it. This might explain why so many small businesses are so poor at running projects – even some of those who do have people called Project Manager and run projects for a living. Poorly-run projects can result in everything from a few wasted days of effort to a completely failed software implementation that materially damages a small business. If the project is customer-facing then delays and cock-ups can impact your client's reputation and customer retention. Take the recent exa...