Your clients will become the bottleneck in their business, with most decisions and some critical activities reliant upon them. You can help them avoid this  by explaining how implementing things like organisation charts, job descriptions, processes and objectives helps to empower employees, by making their responsibilities and authority clear.  They can use an HR consultant to create the templates, advise on best practice and record and publish the results but you'lll need to explain that the actual discussions with employees were far too important to be left to a third party and should be the responsibility of the manager of each employee (usually the owner to start with). Your clients will almost certainly say “I haven’t got time to do all that HR stuff!” and that they need to spend as much time as possible on selling and delivering service in order to grow the business. They won't see discussing someone’s job description as being important. Of course, on one level (or perhap