Your clients need help with "that HR stuff"

Your clients will become the bottleneck in their business, with most decisions and some critical activities reliant upon them.

You can help them avoid this  by explaining how implementing things like organisation charts, job descriptions, processes and objectives helps to empower employees, by making their responsibilities and authority clear. 

They can use an HR consultant to create the templates, advise on best practice and record and publish the results but you'lll need to explain that the actual discussions with employees were far too important to be left to a third party and should be the responsibility of the manager of each employee (usually the owner to start with).

Your clients will almost certainly say “I haven’t got time to do all that HR stuff!” and that they need to spend as much time as possible on selling and delivering service in order to grow the business. They won't see discussing someone’s job description as being important.

Of course, on one level (or perhaps, on one timescale) they are right. The business will not survive for long without sales and cash. However, looking longer-term, failing to also invest time in developing employees and delegating responsibility to them means that the business will run out of steam. It will reach a revenue ceiling when the owner is working as many hours as they can and is simply unable to sell or control any more.

You'll need to explain that the job descriptions, orgchart and other HR artefacts are simply records of the underlying process, which is one of two-way communication about the organisation’s purpose and the employee’s part in achieving it. Only in this way will employees become accountable for their results, and only then will your client have a scalable business.

There are two types of business owner: One type focuses on doing and deciding things day by day. The other focuses on developing their employees and systems. Only one of these types builds scalable businesses and every business owner has a choice about which type they are.

Your role as a business consultant and coach is to help your clients be the second type.

www.businesscoachkit.com

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